Six questions to ask before appointment
Is accreditation confirmed?
Validate the exact legal entity and accreditation number against the Ministry's current register.
Will it integrate with your systems?
Ask for documented ERP compatibility, APIs, data mapping, authentication approach and sandbox access.
How will exceptions be handled?
Test rejected, corrected and cancelled invoices, credit notes, downtime and error notifications.
What are the contractual responsibilities?
Clarify onboarding milestones, roles, escalation procedures, service levels and data portability.
What is the complete commercial model?
Compare implementation fees, subscription charges, transaction fees, extras and exit provisions.
What evidence demonstrates security and readiness?
Request current certifications, security documentation and relevant production testing evidence.
What goes into a provider RFP?
Include company and entity details, invoices per month, ERP landscape, integration model, data-validation approach, support requirements, contracting entities and target go-live milestones.